Speech to text transcription gives you the power to search for calls of specific interest.
With ‘Phrase Rules’ you can build complex search filters and share them with your team. An example would be to filter calls that include ‘Deal and Sign’ but exclude ‘Contract’ - this could be useful should there be a dispute.
Scroll through a speech transcript and playback the call from a sentence position. When reviewing a call recording, the transcript window will scroll along with the audio. Offensive content is automatically detected and highlighted. Built-in Phrase Rules allow you to search for profanity and offensive words. This feature is supported for the English Language.
When reviewing a call recording, the transcript window will scroll along with the audio.
Offensive content is automatically detected and highlighted. Built-in Phrase Rules allow you to search for profanity and offensive words.
This feature is supported for the English Language.
Two factor Authentication (2FA) is fully integrated and follows RFC6238. This provides an extra layer of security when logging in.
2FA can be enabled in the Ditto Web Administration and the Voice Recording Portal.
We recommend TLS/SRTP to allow End-to-End encryption for Voice and Metadata.
Plain UDP and TCP transport protocols are also available. A VPN for these protocols can be discussed.
A recording retention period is key for compliance for such policies as GDPR. Recordings can be set to expire and removed after a programmable age.
Ditto VR can be used to form part of PCI DSS compliancy by using automatic DTMF obfuscation (blanking) on live and archived recordings.
All voice recordings are stored and encoded using AES256 encryption.
Flexible call searches with Number, Agents, Date ranges, Bookmarks, Keyword, Phrases.
Great sound quality with lossless audio compression.
Recordings can be Bookmarked and commented at any position. Bookmarks can be assigned Private or Public (other users) visibility.
Quickly skip to key positions in the recording that have been bookmarked by other users.
Bookmarks are categorised into Tags for grouping. For example: Appraisal, Complaints, Disputes etc.
The look and feel of the Portal can be changed with ease and your own logo can be imported along with URL and support links.
Providers, Resellers and Customers can each have their own branding which can also be inherited.
Screenshots are demonstrated using different branding styles